Effective Date: May 25, 2026
Last Updated: May 25, 2026
Introduction
Welcome to Glisten® (https://glistenbrand.com/). Glisten is a trusted American brand specializing in household appliance cleaning and maintenance solutions, operating as part of Summit Brands’ product family since 1958. We are committed to protecting your privacy and maintaining the trust you place in us when you visit our website, purchase our products, or interact with our services.
This Privacy Policy explains how Glisten collects, uses, shares, and protects your personal information when you use our website, purchase our dishwasher cleaners, garbage disposal cleaners, washing machine cleaners, coffee maker cleaners, and other appliance care products. We believe in transparency and want you to understand your rights and our practices regarding your personal data.
By accessing or using glistenbrand.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
What Information We Collect
We collect several types of information to provide you with better products, services, and user experiences:
Personal Information You Provide Directly:
When you make a purchase, create an account, sign up for our newsletter, contact customer support, or participate in surveys and promotions, you may provide us with personal information including your name, email address, shipping and billing addresses, phone number, and payment information. When you reach out to our customer support team at support@glistenbrand.com or call 1-888-476-6688, we collect information about your inquiry and any details you share to help resolve your issue.
Automatically Collected Information:
When you visit glistenbrand.com, we automatically collect certain technical information through cookies, web beacons, and similar technologies. This includes your IP address, browser type and version, device type and identifiers, operating system, referring URLs, pages viewed, time spent on pages, links clicked, and general location information derived from your IP address. We use this data to understand how visitors interact with our website, which products generate the most interest, and how we can improve user experience.
Purchase and Transaction Information:
When you buy Glisten products through our website or linked retailers like Amazon, we collect order details including products purchased, quantities, prices, transaction dates, and delivery information. This helps us fulfill orders, provide customer service, process returns, and improve our product offerings based on customer preferences.
Communication Preferences:
We collect information about your communication preferences, including whether you wish to receive promotional emails, product updates, cleaning tips, and special offers about our dishwasher tablets, disposal care products, and washing machine cleaners.
Product Reviews and Feedback:
If you submit product reviews, testimonials, or feedback about our appliance cleaners, we collect the content of your submission along with any rating or ranking you provide. These reviews help other customers make informed purchasing decisions.
Use of Information
Glisten uses the collected information for various legitimate business purposes:
Product Fulfillment and Customer Service:
We use your personal information to process and fulfill orders for Glisten Dishwasher Cleaner, Garbage Disposal Cleaner, Washing Machine Cleaner, Coffee Maker Cleaner, and other appliance care products. This includes confirming orders, arranging shipping, processing payments, handling returns or exchanges, and responding to your inquiries about product usage, ingredients, or effectiveness.
Product Development and Improvement:
Customer feedback, purchase patterns, and usage data help us develop new formulas, improve existing products like our dishwasher tablets and disposal care treatments, and understand which appliance cleaning solutions matter most to households. We analyze aggregated data to identify trends, such as customer preferences for eco-friendly formulations or specific scent profiles.
Marketing and Communications:
With your consent, we send promotional emails featuring new products, special offers, appliance maintenance tips, and educational content about deep-cleaning dishwashers, eliminating garbage disposal odors, and maintaining washing machine freshness. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Website Optimization:
We analyze how visitors navigate glistenbrand.com to improve site layout, enhance product descriptions, streamline the checkout process, and ensure our content about appliance care best practices is easily accessible. This includes understanding which cleaning guides receive the most attention and which product categories generate the highest engagement.
Legal Compliance and Protection:
We use your information to comply with applicable laws and regulations, respond to legal requests and court orders, protect our rights and property, prevent fraud, ensure transaction security, and enforce our Terms & Conditions. This protects both Glisten and our customers from fraudulent activity.
Customer Support Enhancement:
Information from customer service interactions helps us train our support team, create better FAQ resources, develop troubleshooting guides for common appliance cleaning challenges, and identify recurring issues that may require product formula adjustments or improved usage instructions.
Third-Party Disclosure
Glisten values your privacy and limits third-party sharing to essential business operations:
Service Providers:
We share information with trusted third-party service providers who assist with payment processing, order fulfillment, shipping logistics, email delivery, website hosting, data analytics, customer service support, and marketing campaigns. These providers are contractually obligated to protect your information and use it only for the specific services they perform on our behalf.
Retail Partners:
When you purchase Glisten products through linked retailers such as Amazon, Walmart, or Home Depot, those platforms collect and process information according to their own privacy policies. We receive limited transaction data from these partners to track sales performance and customer satisfaction, but they maintain independent control over customer data collected through their platforms.
Business Transfers:
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving Glisten or Summit Brands, your information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and website notice before your information becomes subject to a different privacy policy.
Legal Requirements:
We may disclose your information when required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Glisten, our customers, or the public; to detect, prevent, or address fraud, security, or technical issues; or to enforce our Terms & Conditions.
Aggregated Data:
We may share aggregated, de-identified data that cannot reasonably be used to identify you with business partners, researchers, or the public. For example, we might share statistics about overall customer satisfaction rates, popular product categories, or general demographic trends without revealing individual customer information.
Cookie Usage
Glisten uses cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies:
These cookies are necessary for website functionality, enabling you to navigate glistenbrand.com, add products to your cart, complete purchases, and access secure areas. You cannot opt out of essential cookies while using our website.
Analytics Cookies:
We use analytics cookies to understand how visitors interact with our website, which pages receive the most traffic, how long users spend reviewing product information, and where visitors exit the site. This data helps us optimize website performance and content organization.
Marketing Cookies:
These cookies track your browsing behavior across sessions to deliver personalized advertising and promotional content based on your interests. For example, if you view our Dishwasher Cleaner product page, you may later see related advertisements for our complete Appliance Care Kit.
Preference Cookies:
These cookies remember your settings and preferences, such as language selection, viewing preferences, or whether you’ve dismissed certain notifications, to provide a more personalized experience on return visits.
Managing Cookies:
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may limit your ability to use certain features of glistenbrand.com, including shopping cart functionality and personalized recommendations.
External Links
Our website may contain links to external sites, including retailer platforms like Amazon, social media channels, partner websites, and educational resources about appliance maintenance. Glisten is not responsible for the privacy practices or content of these external sites. When you click a link leaving glistenbrand.com, you become subject to the privacy policy of the destination website. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your personal information.
Security Measures
Glisten implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission using SSL/TLS technology, secure payment processing through PCI-compliant payment processors, regular security audits, access controls limiting employee access to personal data based on job responsibilities, and secure data storage with backup systems.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. You play an important role in protecting your information by maintaining the confidentiality of any account credentials and notifying us immediately of any unauthorized use of your account.
User Rights and Choices
You have several rights regarding your personal information:
Access and Correction:
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete. Contact us at support@glistenbrand.com or call 1-888-476-6688 to review or update your information.
Opt-Out of Marketing:
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or contacting customer support. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders, customer service inquiries, or important account updates.
Cookie Management:
You can control cookie preferences through your browser settings. Refer to your browser’s help documentation for instructions on managing, blocking, or deleting cookies.
Account Deletion:
If you have created an account on glistenbrand.com, you may request account deletion by contacting our customer support team. We will delete your account and associated personal information, subject to legal retention requirements.
Protection of Minors
Glisten’s website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete that information from our systems. Parents or guardians who believe their child has provided personal information to Glisten should contact us immediately at support@glistenbrand.com so we can remove the information.
CCPA Compliance
For California residents, the California Consumer Privacy Act (CCPA) provides additional rights regarding personal information:
Right to Know:
You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete:
You may request deletion of your personal information, subject to certain exceptions required by law or necessary for business operations.
Right to Opt-Out:
You have the right to opt out of the sale of your personal information. Glisten does not sell personal information to third parties for monetary consideration.
Non-Discrimination:
We will not discriminate against you for exercising your CCPA rights, including by denying goods or services, charging different prices, or providing a different level of service quality.
To exercise your CCPA rights, contact us at support@glistenbrand.com or call 1-888-476-6688. We will verify your identity before processing requests and respond within 45 days.
GDPR Compliance
For individuals in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides enhanced privacy protections:
Legal Basis for Processing:
We process your personal information based on consent, contract performance, legal obligations, legitimate interests, or vital interests as applicable under GDPR.
Data Subject Rights:
You have the right to access, rectify, erase, restrict processing, object to processing, and data portability regarding your personal information. You also have the right to withdraw consent and lodge complaints with your local data protection authority.
Data Transfers:
When we transfer personal data from the EEA to the United States or other countries, we implement appropriate safeguards such as standard contractual clauses to ensure adequate protection.
Data Protection Officer:
For GDPR-related inquiries, contact our privacy team at support@glistenbrand.com with “GDPR Request” in the subject line.
How Long We Keep Your Information
Glisten retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on data type and purpose:
Transaction Records:
We retain purchase history, order details, and payment information for accounting, tax compliance, warranty support, and legal requirements, typically for seven years after the transaction date.
Account Information:
Active account information is retained as long as your account remains open and for a reasonable period thereafter to accommodate potential account reactivation.
Marketing Communications:
Email addresses and communication preferences are retained until you unsubscribe or request deletion, after which we maintain suppression lists to honor your opt-out preferences.
Website Analytics:
Aggregated, de-identified analytics data may be retained indefinitely for business intelligence and product development purposes.
When personal information is no longer needed, we securely delete or anonymize it in accordance with industry best practices and applicable data protection laws.
Policy Updates
Glisten may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on glistenbrand.com with a revised “Last Updated” date at the top of this page. For significant changes that materially affect your rights, we may also notify you via email or prominent website notice.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of glistenbrand.com after policy updates constitutes acceptance of the revised Privacy Policy.
Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Glisten Customer Support
Address: 6714 Pointe Inverness Way, Suite 200e, Fort Wayne, IN 46804-7935
Email: support@glistenbrand.com
Phone: 1-888-476-6688
Website: https://glistenbrand.com/